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Technical Support

Technical Support

If you need assistance for using UKOP, in the first instance you should contact your nominated support staff.


Telephone: 0333 200 2425
Fax: 0333 202 5080
Email: esupport@tso.co.uk

Forgotten passwords

If you've forgotten your password, please email your username to ukopsubscriptionssupport@tso.co.uk. We will send your password to the email address registered for your username.

Browser support

UKOP will operate with Microsoft Internet Explorer version 5.0 or higher, or Netscape Navigator 6.0 or higher.

Viewing full text with Adobe Acrobat

To view the full-text elements in UKOP requires Adobe Acrobat Reader. Click here to download the latest version of Acrobat Reader.
If you experience any problems either with the download or functionality of Adobe Acrobat, first ensure that you have the latest version of Acrobat Reader installed. Click here to see this current version (given in Step 3 of the download instructions), and compare this to the properties of your current Reader.
You can do this by:
Right-clicking on the Acrobat Reader icon and checking the properties.
Opening Acrobat Reader and choosing About Acrobat Reader... from the Help menu.
Alternatively visit the Adobe Support Knowledgebase or Acrobat Reader Top Issues section of their site for advice in answering any queries you may have.
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